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Biofire Shield Warranty

Last updated: 06/12/2024

This Biofire Shield Warranty (this “Warranty Policy”) is granted by Biofire Hermes Inc. (“Biofire”) exclusively to the original owner of the Smart Gun. This Warranty Policy is not transferable. This Warranty Policy applies to your Smart Gun and Dock and does not apply to any accessory items attached to or included with your Smart Gun (your “Products”) unless otherwise specified.

What Is Covered:

  1. Mechanical Components: Subject to the terms of this Warranty Policy, your Smart Gun is warranted with respect to mechanical components, expressly excluding battery, camera, laser, and other electric components. Mechanical components of your Smart Gun are warranted to be free from defects in materials and workmanship for the lifetime of the original purchaser of the Smart Gun (the “Mechanical Warranty Period”). Any claims under this Warranty Policy for defects in mechanical components must be submitted to Biofire within the Mechanical Warranty Period.
  2. Electrical Components: Subject to the terms of this Warranty Policy, your Dock and electronic components of your Smart Gun are warranted to be free from defects in materials and workmanship for five (5) years from the date of manufacture (the “Electronics Warranty Period”). Any claims under this Warranty Policy for defects in electronic components must be submitted to Biofire within the Electronics Warranty Period.

What is Excluded: Biofire will not be responsible for, and this Warranty Policy will not apply to the following:

  • Ordinary wear and tear, including ordinary battery degradation;
  • If your Products have been misused or damaged in any way, including without limitation firing your Smart Gun with hand loaded, reloaded, or improper ammunition, firing with an obstruction in the barrel, damage resulting from a failure to provide reasonable and necessary maintenance as described in the manual accompanying your Smart Gun, or accidental damage such as cracked screens;
  • If you have failed to apply required safety updates to your Smart Gun and Dock;
  • If any unauthorized repair or any alteration, including of a cosmetic nature, has been performed on your Products;
  • If there are signs of tampering with your Products or accompanying software;
  • If there are signs that any of your Products were stored in extreme conditions, such as extreme heat or cold that could damage your Products’ functionality;
  • Any defect or malfunction arising from failure to follow the instructions in the Smart Gun manual;
  • Criminal misuse, negligence, or use under the influence of drugs or alcohol; or
  • Products purchased by businesses or used for commercial purposes.

Claim Process:

  1. Submitting a Claim: Warranty Policy claims should be submitted in writing to [email protected]. Claims should include the model and serial number of your Smart Gun, a description of the defect, and photos showing the defect.
  2. Biofire Review of Claims: Biofire will review claims and will take one of several actions: (1) Biofire may ask you for additional information; (2) Biofire may accept your claim and provide replacement components that you can install yourself following Biofire instructions; (3) Biofire may ask you to return your Products for further review and repair/replacement if applicable; or (4) Biofire may reject your claim as not covered by this Warranty Policy.
  3. Return of Products: If Biofire requests that you return Products for repair or replacement, Biofire will provide a Return Merchandise Authorization (a “Biofire RMA”). A return shipping label and instructions will be provided for shipping your Products back to Biofire. You must carefully follow all instructions provided by Biofire to ensure that your Products are not damaged during return shipping and to comply with various federal, state, and local laws. Failure to follow Biofire instructions when packing and returning components to Biofire may also void your claim.
    1. Do not return your Products without a Biofire RMA and shipping label, this may be a violation of federal law, and we will be required to refuse receipt of the package.
  4. Charge Authorization: If Biofire requires you to return any Products for review of your claim, Biofire will require you to authorize charges for repairs and shipping that are not covered by this Warranty Policy.
  5. Claims Covered by Warranty Policy: If your claim is covered by this Warranty Policy, Biofire will repair or replace the damaged components and will ship your Products back to you free of charge.
  6. Claims Not Covered by Warranty Policy: If your claim is not covered by this Warranty Policy, Biofire will contact you for next steps. You will be responsible for shipping costs and any repair or replacement work that you may authorize.
    1. If Biofire informs you that your Products need to be repaired or replaced, but such repair or replacement is not covered by this Warranty Policy and you choose not to have Biofire repair or replace such Products at your cost, Biofire’s return of the unrepaired and/or unreplaced Products may be contingent on you waiving any liability claims that you may have against Biofire and any warranties for the Products may be voided.

For Smart Guns with customized serial numbers: If your Smart Gun cannot be repaired, Biofire may need to replace your Smart Gun, and in this case due to applicable Federal laws and regulations, Biofire will not be able to use your original customized serial number for your replacement Smart Gun. Biofire will use reasonable efforts to determine a suitable alternative serial number but makes no guarantee of serial number availability.

UNDER NO CIRCUMSTANCES SHALL BIOFIRE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH, OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY POLICY, NEGLIGENCE OR OTHERWISE.ANY WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. REPAIR, ALTERATION, OR REPLACEMENT AS PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.