Biofire Care

This Biofire Care Policy is granted by Biofire Hermes Inc. (“Biofire”) to the purchaser of the policy. This Biofire Care Policy is effective for the period provided in your purchase confirmation (the “Biofire Care Period”). This Biofire Care Policy applies only to the purchaser of the Biofire Care Policy and is not transferrable.

Maintenance Service: During the Biofire Care Period, you will have the ability to send your Smart Gun to Biofire for maintenance and cleaning once per year. You may request service by contacting [email protected], or Biofire will reach out to you via email during the Biofire Care Period. Biofire will provide you with a pre-paid box to ship your Smart Gun, Dock, and any other components required by Biofire (your “Products”) to Biofire for maintenance and cleaning.

You must carefully follow all instructions provided by Biofire to ensure that your Products are not damaged during shipping and to comply with various federal, state, and local laws.

Repairs and Replacements: If, while providing maintenance services, Biofire discovers that any of your Products needs components to be repaired or replaced, Biofire will reach out to you with the cost of such repairs or replacements, and you can choose whether to have Biofire complete the repairs and replacements or not. Repairs and replacements are not included in this Biofire Care Policy but may be covered under the Biofire Smart Gun Warranty Policy.

If Biofire informs you that your Products need to be repaired or replaced, and you choose not to have Biofire repair or replace such Products, Biofire’s return of the unrepaired and/or unreplaced Products may be contingent on you waiving any liability claims that you may have against Biofire and any warranties for the Products may be voided.

Exclusions: You must follow all instructions provided by Biofire when returning your Products for maintenance under this Biofire Care Policy. Biofire is not responsible for any damage to Products as a result of your failure to follow Biofire instructions.

UNDER NO CIRCUMSTANCES SHALL BIOFIRE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH, OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS THIS POLICY, NEGLIGENCE OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.